Delete your Seen account

This page explains how to delete your account in Seen, the app published by Seen Capital, Inc., and what happens to your information when you do. It applies to applicants, participants and backers.

How to ask

1. Write to us at hello@seen.new with the subject "Delete my Seen account". Include the phone number you use with Seen.
2. We confirm it is you. We send a code by SMS to that phone number and ask you to tell us the code, so no one else can delete your account.
3. We delete your account and tell you by SMS when it is done.

If you cannot write an email, the partner organisation that introduced you can send the request for you. We still confirm it with you by SMS.

We act on a confirmed request within 30 days.

What we delete

• Your profile: your name, phone number, language and business details.
• Your answers, interview recordings and their text, voice notes, messages with the coach and support, and photos you sent with check-ins.
• Session recordings, notification tokens and device information.
• The names and phone numbers of the backers you named, unless they also have their own Seen account.

What we have to keep

If you received capital from Seen, the law requires us to keep some records for a period after your participation ends. These are your agreement and the record of your consent, the record of payments between us, and the results of identity and sanctions checks. We keep only what the law requires, only for as long as it requires, and we use it for nothing else. When that period ends, we delete it.

If you are still receiving capital or your agreement is still running, deleting your account does not end the agreement. Write to us and we will explain your options.

Backers

If you agreed to back someone, you can stop and ask us to delete your details in the same way.

More about how we handle personal information: Privacy Policy.